Booking Cancellation Policy
Cancellations
can be made free of charge up to 24 hours prior to check-in, which commences at 02:00 PM local time on the date of stay.
All room nights cancelled less than 24 hours prior to check-in will be charged 1 nights penalty.
Please note that refunds may take up to 20 working days to reflect in your account.
The hotel reserves the right to cancel the booking in case of guest misconduct, rude behaviour, fraud, possession of any weapon, involvement in any unlawful activities, and any blacklisted profiles.
Booking Modification
Modifications can be made free of charge up to 24 hours prior to check-in, which commences at 14:00 local time on the date of stay.
You may cancel or modify your reservation by reducing the number of rooms or nights, either prior to arrival or during your stay.
Room upgrades will be provided on request where possible. Cancellation Policy does not apply here. Payable amount will be the difference between rate at the time of booking and rate of the upgraded room at time of modification.
GST
If you need a GST Invoice, please confirm the GST number for billing, at the time of check in. GST number once provided will not be changed after check in. IMANOL HOSPITALITY will not be liable or indemnify any loss that you may incur, due to failure to intimate correct GST details.
Questions and Complaints
If you have any questions or complaints in relation to your booking or these terms please go to our website and click on the ‘contact us’ link and we will respond to you as quickly as we can, normally within 24 hours.
Myonehotel1@gmail.com
+919625950138
Rooms
To ensure guest’s safety and security, we do not allow visitors to go to the guest’s room.
You will not leave children unattended in any rooms or public areas at any times.
You must not smoke in any of our hotels or interfere with our fire detection system. If you do so, we will terminate your booking without refund and require you to leave the hotel immediately. You authorise us to charge you any costs we incur if you smoke or cause damage in our hotel including costs for specialist cleaning (to make the room fit for sale as a non smoking environment) and the cost of the room for any time period it is unusable. You authorise us to charge this amount to the payment card used in your booking. We will send you a breakdown of these charges within 10 working days.